Shipping & Returns

Shipping rates

Shipping is calculated at checkout by destination. No surprises: the price you see is the price you pay.

  • Spain: free on orders of €50 or more, otherwise €6.50
  • European Union: €8.99
  • United Kingdom, Switzerland, Norway, United States, Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, Israel and the United Arab Emirates: €12.99

Not on the list? Write to us through the Contact page and we will tell you whether we can deliver to you.

Dispatch and delivery

Orders are processed and dispatched within 1 to 2 business days. Every parcel travels by express courier, insured and fully tracked. You receive a tracking number by email as soon as it leaves the warehouse, and you can follow it door to door.

Estimated delivery after dispatch:

  • Spain and the European Union: 3 to 9 business days
  • United Kingdom, United States and Canada: 3 to 7 business days
  • Australia and New Zealand: 5 to 9 business days
  • Other destinations: 7 to 14 business days

Delivery times are estimates. Customs clearance and peak seasons can add a few days. If your tracking has not moved for 10 business days, contact us and we will chase it for you.

Customs and duties

Orders delivered within the European Union carry no additional charges. For destinations outside the EU customs area, import duties and taxes are set by the destination country and may be collected by the carrier on delivery. If you want to check your destination before ordering, write to us and we will tell you what to expect.

90 day money back guarantee

If a set is not what you expected, you have 90 days from delivery to return it for a full refund. That covers the 14-day right of withdrawal under EU law more than six times over.

To qualify, the set must be complete and unused: all numbered bags sealed, manual and collector's box included. Contact us first and we will send you the return address and a return reference. Return shipping is at your cost unless the set arrived damaged or we sent the wrong item. Refunds go back to the original payment method within 5 business days of the set reaching us.

Damaged, missing or wrong parts

Every set is checked before dispatch, but bricks travel a long way. If your set arrives damaged, if a bag is missing or if a part is short, contact us within 90 days with your order number, the set number and the part reference from the manual. We send replacement parts free of charge. If a replacement is not possible, you choose between a new set and a full refund.

Cancellations and address changes

Orders can be cancelled or edited free of charge until they are dispatched, usually within 1 to 2 business days. Once a parcel is on its way it cannot be redirected, so please check your address at checkout.

Questions about an order?

Write to us through the Contact page. We answer within 24 hours on business days.